Frequently Asked Questions

How can I search for different products?

Just type the product’s name in the search bar located at the top of the page. Aim for a more general description since using more words will generate fewer product results. When you find a product you like, click on the image or name to get more details.

Do I need an account to place orders?

Not particularly. You can place orders without having an account or logging in.

How do I place orders?

When you’re looking at the product page of the item that you want to order, select your variation of choice and click on the ‘Add To Cart’ Button.

Once you’ve added all the items you’d like to order, click on the ‘Proceed To Checkout’ button.

You will see all the items you’re ordering in a list, where you can add, remove, or edit everything if you want to.

Ensure that you insert the right shipping details before clicking on the ‘Complete Order’ button. Finally, choose the most convenient payment method, and finish checking out.

How does Serenity Trends keep my personal details safe after I check out or register?

In accordance with our top-notch customer support, we ensure that your personal information is kept safe during every online transaction.

We use SSL technology (Secure Sockets Layer) to encrypt your information, including your payment details, address, and name, as is the industry standard.

Can I send your items as a gift to someone else?

Absolutely! Gift-giving is a beautiful tradition. Use the recipient’s address when adding the details for the shipping address. There won’t be any price tags on the package.

Can I cancel or change my order?

Yes, if you’ve paid for your order and need to cancel or change it, it’s possible to do so within 12 hours of the order placement process.

If you want to edit the order details or cancel it entirely, send us an email using the Contact Us form.

What should I do if some items are damaged, wrong, or missing from my package?

We’re truly sorry about that! Please use the Contact Us form to communicate with us, and we’ll sort everything out for you.


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